Consumer Rights Act 2015. Main provisions now in force.

Posted 7th October 2015

Written by James Towler

The main provisions of the Consumer Rights Act 2015 relating to goods, digital content, services and unfair terms and notices came into force on 1 October, making substantial changes to the UK’s consumer law regime.

The Consumer Rights Act (CRA) modernises and simplifies key parts of the UK’s consumer protection rules, consolidating certain key rules in one place. The CRA also introduces:

  • New rights and remedies specifically for digital content.
  • New statutory remedies where services are not carried out with reasonable care and skill or as agreed with the consumer.
  • A new short-term right to reject faulty goods within 30 days and get a refund. The concept of “acceptance” no longer applies.

BIS have published a plain English summary of the key elements of the CRA. This is not intended to be a comprehensive guide to the new consumer rights, but rather a general overview, focusing on the most common issues. The summary can be downloaded and edited in Word format so that traders can tailor the wording to their own business, in order to assist both staff and customers. The guidance also covers the new requirement under the Consumer ADR Regulations (SI 2015/542) that requires traders to provide certain information about ADR to consumers.

BIS has also published a checklist for the CRA to help businesses to be sure they are ready for 1 October.

Both the summary and checklist can be accessed by clicking on the link below.

BIS: The Consumer Rights Act 2015 & alternative dispute resolution: guidance for businesses, 24 September 2015.

For advice on updating your terms and conditions so that they comply with the CRA, please contact James Towler, james@newtons.co.uk or 01423 789888

The main provisions of the Consumer Rights Act 2015 (CRA) relating to goods, digital content, services and unfair terms and notices came into force on 1 October, making substantial changes to the UK’s consumer law regime. The CRA modernises and simplifies key parts of the UK´s consumer protection rules, consolidating certain key rules in one place. The CRA also introduces:

  • New rights and remedies specifically for digital content.
  • New statutory remedies where services are not carried out with reasonable care and skill or as agreed with the consumer.
  • A new short-term right to reject faulty goods within 30 days and get a refund. The concept of “acceptance” no longer applies.

BIS have published a plain English summary of the key elements of the CRA. This is not intended to be a comprehensive guide to the new consumer rights, but rather a general overview, focusing on the most common issues. The summary can be downloaded and edited in Word format so that traders can tailor the wording to their own business, in order to assist both staff and customers. The guidance also covers the new requirement under the Consumer ADR Regulations (SI 2015/542) that requires traders to provide certain information about ADR to consumers.

BIS has also published a checklist for the CRA to help businesses to be sure they are ready for 1 October.

Both the summary and checklist can be accessed by clicking on the link below.

BIS: The Consumer Rights Act 2015 & alternative dispute resolution: guidance for businesses, 24 September 2015.

For advice on updating your terms and conditions so that they comply with the CRA, please contact James Towler, james@newtons.co.uk or 01423 789888